Ayushman Card Not Received? Here's Exactly What to Do
If your Ayushman golden card was not issued, was lost, or you're having trouble getting it — this guide gives you every option: download it online, re-register at CSC, check eligibility again, and what to do if a hospital denies treatment.
14555
Ayushman Bharat helpline — 24x7
pmjay.gov.in
Official eligibility check portal
Same Day
Card usually issued same day at CSC
Free
Card is always free — report if charged
✅
You Can Get Cashless Treatment Even Without the Physical Card Many people don't know this — if you are eligible under SECC 2011, an empanelled hospital's Ayushman Mitra can verify your eligibility directly from the PM-JAY database using your Aadhaar. The physical golden card is for convenience, not a strict requirement for treatment.
🔍 Step 1: Check Eligibility
First — Confirm You Are Eligible for Ayushman Bharat
Before troubleshooting a card issue, confirm your eligibility. Your name must be in the SECC 2011 database:
1
Visit pmjay.gov.inClick "Am I Eligible" on the homepage. Enter your registered mobile number and verify with OTP.
2
Search Your NameSearch by your name, ration card number, SECC ID, or state ID. If found, your household is covered under PM-JAY.
3
Note Your DetailsIf eligible, note your PM-JAY ID or family ID shown on the screen. You will need this for card issuance and hospital visits.
⚠️ Name Not Found?If your name is not in the SECC database, you cannot get an Ayushman card under PM-JAY national scheme. However, many states have extended PM-JAY to cover additional populations — check your state health department website or call your State Health Agency for state-specific extensions.
📥 Step 2: Download Card Online
Download Your Ayushman Card Online — No CSC Visit Needed
If you are eligible but never received the physical card, download your e-Ayushman card directly:
1
Visit beneficiary.nha.gov.inGo to the beneficiary portal at beneficiary.nha.gov.in (or use the Ayushman Bharat app on Android/iOS).
2
Login with Mobile OTPEnter your Aadhaar-linked mobile number and verify with OTP. Or use Aadhaar face authentication via the Ayushman Bharat app.
3
Select Your NameAll eligible family members will be listed. Select the member whose card you want to download.
4
Verify and DownloadComplete Aadhaar verification (OTP or biometric). Download the e-card as PDF. Print or save on your phone — it is accepted at all empanelled hospitals.
💡 Ayushman App Makes It EasierDownload the official "Ayushman Bharat" app from Google Play Store or Apple App Store. You can check eligibility, download cards for all family members, find empanelled hospitals, and track claims — all in one place.
🏢 Step 3: Visit CSC or Hospital
Get Card Issued at CSC or Empanelled Hospital
If you cannot download online, visit in person:
Common Service Centre (CSC): Take your Aadhaar card. The CSC operator verifies your eligibility, does biometric authentication, and prints your golden card. It is issued the same day. Completely free — if charged, report on 14555.
Government hospital with Ayushman desk: Any government hospital listed on PM-JAY will have an Ayushman Mitra desk. They can issue the card and also directly facilitate your cashless treatment.
Jan Seva Kendra: Many districts have Jan Seva Kendras specifically for Ayushman card issuance — check with your district health office.
📌 What to Carry: Aadhaar card (original), ration card (if your state uses it for matching), and if possible your PM-JAY family ID or SECC ID found during eligibility check. Active mobile number for OTP.
🏥 Hospital Denied Treatment
What to Do If Hospital Refuses Ayushman Card — Your Rights
Empanelled hospitals cannot refuse treatment to eligible PM-JAY beneficiaries. This is a violation of their empanelment contract. Here is what to do:
Immediately call 14555 — the national PM-JAY helpline operates 24x7. State the hospital name, location, and nature of refusal. Complaints are escalated to the district health authority.
File grievance online at pmjay.gov.in → "Grievances" section. Include hospital name, date, and treatment type denied.
Contact State Health Agency (SHA) — each state has a SHA that manages PM-JAY empanelment. A complaint here triggers a formal inquiry that can result in the hospital being de-empanelled.
Ask for written refusal — hospitals often back down when asked to give the refusal in writing, as they know it creates a paper trail.
⚠️ Emergency Cannot Be Refused:Even if there is a dispute about eligibility, an empanelled hospital is required to provide emergency treatment first. Eligibility can be verified later. Refusing emergency treatment is a medical emergency law violation beyond just PMJAY rules.
❓ FAQ
Frequently Asked Questions — Verified 2025
Ayushman eligibility is based on the SECC 2011 database, not your current ration card number. If you were eligible at the time of SECC enumeration, your eligibility remains valid. However, if your ration card number changed, update it in the PM-JAY portal or inform your State Health Agency to ensure the records match for smooth verification.
Yes. Children born after SECC 2011 enumeration can be added to the existing household's PM-JAY coverage. Visit your nearest Ayushman card issuance centre (CSC or government hospital) with the child's birth certificate and Aadhaar. The child will be added under the family's existing PM-JAY ID.
Download a fresh e-card from beneficiary.nha.gov.in or the Ayushman Bharat app — it is the same as the physical card for all purposes. Or visit any CSC and get a new physical card printed. There is no fee for reprinting.
Biometric mismatch is common for elderly people and manual workers whose fingerprints are worn. Ask the CSC operator to use Aadhaar OTP authentication instead of fingerprint. If still failing, use face authentication via mAadhaar app, or visit an UIDAI Aadhaar Seva Kendra to get your biometrics updated.
Get Your Ayushman Card Today
Check eligibility at pmjay.gov.in, download from beneficiary.nha.gov.in, or visit your nearest CSC. Card is always free. Call 14555 for any issue.
Disclaimer: MeraHaq is an independent citizen information platform. Not affiliated with any government department or ministry. All information sourced from official .gov.in portals. Entitlements and criteria may vary by state. Last verified: January 2025.